A major outage of the Lanka Government Cloud (LGC) system, managed by the Information and Communication Technology Agency (ICTA), has crippled several critical government online services, including payment and police clearance systems.
Numerous Services Affected
According to an ICTA statement, services temporarily halted include the Registrar General’s Department’s Birth, Marriage, and Death (BMD) certificate system, the Provincial Motor Department’s (excluding Western Province) e-revenue license system (eRL 2.0), the Police Department’s police clearance system, and the Department of Commerce’s online system for issuing certificates of origin. Additionally, the Pensions Department’s pension system, the e-Local Government system, and websites for the Department of Meteorology, the Registrar of Companies, and the Sri Lanka Accounting and Auditing Standards Monitoring Board have also been affected.
Questions Over Infrastructure Management
ICTA engineers and service providers are reportedly working actively to restore cloud services as quickly as possible. Critics, however, point to this breakdown of a cloud system managing national-level critical services as a serious indictment of technical infrastructure management.
Anura and Hans Face Scrutiny
President Anura Dissanayake, who also holds the portfolio for Technology, and high-ranking officials in relevant institutions, particularly Dr. Hans Wijayasuriya, former Group Chief Executive of Dialog, Chief Presidential Adviser on Digital Economy, and Chairman of ICTA, have come under severe criticism. They are accused of failing to implement necessary immediate capacity enhancements and proactive operational improvements to ensure uninterrupted essential services for the public over an extended period.
ICTA states that restoring LGC services is their highest priority and that the next phase of LGC expansion, which began in October 2025, is expected to alleviate existing capacity and operational constraints. However, critics argue that the occurrence of this cloud system failure despite the project already being underway highlights weaknesses in planning and execution.
ICTA has expressed regret for the inconvenience caused to the public and institutions hosted on LGC, reiterating that all efforts are being made to restore all online services to full capacity as soon as possible.
